Good Governance for Efficient Public Services Responsive and Transparent

Widanti, Ni Putu Tirka (2022) Good Governance for Efficient Public Services Responsive and Transparent. International Journal of Demos, 4 (2). ISSN 2721-0642

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Abstract

The provision of goods, services, and administrative services by public service providers is one example of how the implementation of public services by the state is an attempt to meet the fundamental requirements and uphold the civil rights of all citizens. A conceptual framework for improving the ideology, paradigm, culture, and management of a government in order to achieve high performance is called "good governance." The existence of cultural constraints within the bureaucracy is the factor that has the greatest impact on the quality of public services. In addition, there is a component in the behavior of the apparatus that does not reflect the behavior of serving but, on the other hand, tends to show the behavior of wanting to be served. This component is known as the "wanting to be served factor." The purpose of this research is to investigate how effective governance can contribute to the delivery of public services that are also responsive, open, and efficient. In this investigation, a qualitative strategy is combined with a descriptive research approach. The findings of the study indicate that the implementation of good governance in the improvement of public services can be carried out in accordance with the principles of efficiency, responsiveness, and transparency. Keywords: Public Service, Good Governance, Efficient, Responsive, Transparent.

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